THE LEARNING MIX: A STRATEGIC TOOL TO MANAGE ORGANIZATIONAL KNOWLEDGE

Implementing knowledge management requires a multi-functional approach and consideration of four categories of issues which form the " Learning Mix " : IT infrastructure, knowledge portfolio, organizational structure and processes, and organizational identity. Of these four, the identity dimension is the most critical. In this paper, we explicate the role and functioning of the " Learning Mix ". We report the results of a longitudinal case-study which looked at the deployment of a KM department within a large consultancy organization. We also present a number of tools and techniques grounded in our experience in Executive Education useful to transform an organization's identity into a learning identity.