Networks Of Queues With Multiple Customer Types: Application In Emergency Department

Jihene Jlassi,Aederrahman El Mhamedi,Habib Chabchoub

7TH INTERNATIONAL WORKSHOP ON MODELING & APPLIED SIMULATION（2008）

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摘要

Emergency department becomes a useful way to the access to hospital and it is a subject of study for many researchers. The research developed in this paper aims to improve the performance of the emergency department(ED) of Sfax Hospital by analytical method. So, a network of queues with multiple customer types is proposed. Different indicators of performance are used.

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关键词

Performance, Analytical method, networks of queues, multi class, priority patient class

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