Capturing User Requirements And Priorities For Innovative Interactive Systems
OZCHI '98: Proceedings of the Australasian Conference on Computer Human Interaction(1998)
摘要
In this paper, rpe present a new method for capturing requirements and priorities that can be used in the development of highly innovative interactive systems. We am concerned with the development of interactive systems that cannot be treated simply as incremental improvements over existing products. in such cases, it is nor possible to identify user requirements an the basis of empirical techniques, as there are no instances of use of the product (or products of a similar type) from which to collect data. Consequently, the developers of improvement products must proceed by envisioning the use of the proposed product and examining hypothetical interaction,,pith potential or surrogate users. Our proposed approach provides structure to this process of envisioning and analysing hypothetical use. The method combines techniques drawn from the soft systems methodology scenario based design, and from Quality Function Deployment (QFD). We illustrate the approach through application to a communications tool to support distributed collaborative software development.
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关键词
groupware,human factors,interactive systems,software quality,systems analysis,user interfaces,QFD,Quality Function Deployment,communications tool,distributed collaborative software development,hypothetical interactions,hypothetical use,innovative interactive systems,innovative products,interactive systems development,scenario based design,soft systems methodology,surrogate users,user requirements capture,
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