Outsourcing for financial service providers: A decision framework

Globally, financial service providers (FSPs) face greater competition from national and international banks and specialized financial service firms such as card services, money transfer companies, and new electronic and mobile banking firms. In response, FSPs must consider innovative business models to survive and grow their operations. This paper analyzes outsourcing theory, reviews its potential role in the financial services industry, and provides strategic and operational guidance for FSP managers.