Undo and erase events as indicators of usability problems
CHI, pp. 659-668, 2009.
software usecritical incidentautomatic detectionusability testingusability problemMore(5+)
One approach to reducing the costs of usability testing is to facilitate the automatic detection of critical incidents: serious breakdowns in interaction that stand out during software use. This research evaluates the use of undo and erase events as indicators of critical incidents in Google SketchUp (a 3D-modeling application), measuring...More
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Best Paper of CHI, 2009