Undo and erase events as indicators of usability problems

CHI, pp. 659-668, 2009.

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software usecritical incidentautomatic detectionusability testingusability problemMore(5+)

Abstract:

One approach to reducing the costs of usability testing is to facilitate the automatic detection of critical incidents: serious breakdowns in interaction that stand out during software use. This research evaluates the use of undo and erase events as indicators of critical incidents in Google SketchUp (a 3D-modeling application), measuring...More

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