Opinion observer: analyzing and comparing opinions on the Web
WWW, pp. 342-351, 2005.
feature-by-feature comparisonvarious product featureproduct featureopinion observercustomer reviewMore(9+)
The Web has become an excellent source for gathering consumer opinions. There are now numerous Web sites containing such opinions, e.g., customer reviews of products, forums, discussion groups, and blogs. This paper focuses on online customer reviews of products. It makes two contributions. First, it proposes a novel framework for analyzi...More