Trust in Distributed Teams: Support through Continuous Coordination

In this article we report on our investigation of trust in distributed development teams and the role that software tools can play in supporting teams. Our investigation shows that the continuous coordination paradigm tools Palantír, Ariadne, World View, and Workspace Activity Viewer help distributed teams develop trust by sharing information across boundaries through visualizations and in other ways. Our analysis provides insights into the role existing tools can play in developing trust and how future tools can promote trust.