Introducing Mobility: The mPolice Project.

Mobile IT is standardly claimed to be a key innovation for modern organizations. But how can this technology be adopted to improve the business processes of an organization? How to assess the benefits of a possible resulting organizatonal change? How to ensure the adequacy ot the technologically driven solution and its adoption? We show how a systematic innovation process can be applied to an organization ot the public sector for introducing mobile IT. In the first step we identify gaps in the business process that can be overcome by mobile IT. In second step, enhanced economic evaluation is used to assess the adequacy of the technical solution. Based on this evaluation, in the final step, suitable technology-driven changes of the organizational business processes are identified.