Effects of community size and contact rate in synchronous social q&a
CHI, pp. 2837-2846, 2011.
community sizesynchronous qcontact ratesystem performancesynchronous social qMore(8+)
Social question-and-answer (Q&A) involves the location of answers to questions through communication with people. Social Q&A systems, such as mailing lists and Web forums are popular, but their asynchronous nature can lead to high answer latency. Synchronous Q&A systems facilitate real-time dialog, usually via instant messaging, but face ...More
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Best Paper of CHI, 2011