Yield management of workforce for IT service providers

Decision Support Systems, pp. 23-33, 2012.

Cited by: 7|Views8
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Abstract:

Many IT service firms often suffer inadequate staffing and a possible subsequent profit loss. This may happen for a number of reasons: the high cost of timely adjusting a firm's workforce capacity, the nature of IT projects, fluctuating market demand, etc. This paper proposes a strategic use of the emerging online market mechanism, known ...More

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