Does Trust Matter? Exploring the Effectsof Interorganizational and Interpersonaltrust on Performance

    Organization Science, pp. 141-159, 1998.

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    Keywords:
    different rolebuyer-supplier interfirm relationshipinterorganizational exchangeinterorganizational exchange relationexchange performanceMore(7+)

    Abstract:

    A conceptual challenge in exploring the role of trust in interorganizational exchange is translating an inherently individual-level concept-trust-to the organizational-level outcome of performance. We define interpersonal and interorganizational trust as distinct constructs and draw on theories of interorganizational relations to derive a...More

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