Semantic MediaWiki as an Integration Platform for IT Service Management
GI-Jahrestagung（2010）
摘要
We describe our work on using Semantic MediaWiki as a central platform for managing IT services and the underlying technical components within an organization. We present our toolkit of MediaWiki extensions which add ITSM-specific functionalities to Semantic MediaWiki and describe their interactions. We also outline the benefits gained by using Semantic Technologies in IT Service Management.
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