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Searching information with a natural language dialogue system: a comparison of spoken vs. written modalities.

Applied Ergonomics, no. 6 (2004): 557-564

Cited by: 14|Views135
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Abstract

This paper examines the effects of spoken vs. written dialogue modalities on the effectiveness of information search with a computerized retrieval system. Forty-eight adults familiar with the use of computers were asked to carry out six information retrieval tasks, engaging with the system using either spoken or written communication. The...More

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