Understanding quality requirements in knowledge intensive service systems

IJSTM, pp. 208-221, 2011.

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Keywords:
kissknowledge-intensive service systemsqosquality of servicequality requirementsMore(1+)

Abstract:

As more and more businesses are using knowledge intensive service systems (KISS) to deliver their services, software developers need to rise to the challenge to develop KISS that not only can deliver the service required by the businesses, but also can deliver the service with good quality. Quality of service (QoS) should be an ultimate g...More

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