Evaluation of Reference Services—A Review
The Journal of Academic Librarianship(2007)
摘要
Understanding the inherent deficiencies in reference service as provided is critical to providing effective, high quality service. Quantitative and qualitative research methodologies, as well as a combination of both, are being used to evaluate these services. The identification of appropriate research methodology is critical to an effective evaluation. This article is a review of the literature on reference service evaluation, with emphasis on evaluation methodologies.
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关键词
statistical analysis,qualitative research,research methodology,evaluation,evaluation methods
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