Business services ‘in the making’: (De)Stabilisation of service definitions during the sourcing process
Journal of Purchasing and Supply Management, pp. 73-86, 2011.
Recent studies suggest that service definition is an ongoing process, with service characteristics being temporarily stabilised and destabilised through buyer–service provider interactions. However, little is still known about how and, in particular, why services are (re)defined during the sourcing process, e.g., in terms of their intende...More
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