Knowledge management revisited: Old Dogs, New tricks.
ACM Transactions on Management Information Systems(2011)
摘要
The article considers the (old) field of Knowledge Management (KM) and examines the factors that led to its decline over the last several years. It also argues that the demise of knowledge management is premature and that it is time to revisit the field and take it to the “next level” of academic research and business practice. Then the article presents a proposal of how to do it by deploying certain “new tricks,” that is, various modern developments in the fields related to KM that can make a difference and solve the old problems of knowledge management.
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关键词
Knowledge management,content management,content processing and analysis,personalization,user-generated content
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