Software maintenance scenarios simulation with Fuzzy Cognitive Maps.

Successful performance of software, and indeed Enterprise Resource Planning (ERP), depends on proper system maintenance. For this reason, firms should follow a maintenance process that drives the ERP system toward success. However, in general terms, ERP maintenance managers do not know what conditions they should target to successfully maintain their ERP systems. Moreover, numerous risks threaten ERP maintenance, but they are normally dealt trusting on experience. To address this requirement, we have built a FCM-based tool that helps ERP teams to simulate the impact of risks on ERP maintenance.