Quality versus quantity: e-mail-centric task management and its relation with overload
Human computer interaction, pp. 89-138, 2005.
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It is widely acknowledged that many professionals suffer from "e-mail overload." This article presents findings from in-depth fieldwork that examined this phenomenon, uncovering six key challenges of taskmanagement in e-mail. Analysis of qualitative and quantitative data suggests that it is not simply the quantity but also the collaborati...More