"You've Got IMs!" How People Manage Concurrent Instant Messages

HCI (1), pp. 500-509, 2009.

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Keywords:
multiple simultaneous conversationpeople managesimultaneous conversationattention managementsingle im conversationMore(8+)

Abstract:

Instant Messaging (IM) clients allow users to conduct multiple simultaneous conversations, which we term "concurrent IMs." In this study we investigate how adults manage concurrent IMs both in the workplace and within the context of a goal-directed, time-bounded recreational task. We discuss differences in behavior between engaging in a s...More

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