Afraid to ask: proactive assistance with healthcare documents using eye tracking.
CHI '14: CHI Conference on Human Factors in Computing Systems Toronto Ontario Canada April, 2014(2014)
摘要
We investigate gaze patterns and other nonverbal behavior that people use when providing and receiving explanations of complex healthcare documents, and use a model of this behavior as the basis of a system that provides automated, proactive assistance. We present the results of the human analog study along with results from a preliminary evaluation of the automated system. We also demonstrate the feasibility of using eye tracking to automatically assess the health literacy of people reading healthcare documents.
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