Backtracking Events as Indicators of Usability Problems in Creation-Oriented Applications

ACM Trans. Comput.-Hum. Interact., ArticleNo.16, 2012.

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Abstract:

A diversity of user goals and strategies make creation-oriented applications such as word processors or photo-editors difficult to comprehensively test. Evaluating such applications requires testing a large pool of participants to capture the diversity of experience, but traditional usability testing can be prohibitively expensive. To add...More

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