INTELLIGENT AGENTS AS A MECHANISM OF THE SYNCHRONIZATION OF WEB AND HUMAN SERVICES

The growing popularity of Web Services (WS) and Service Oriented Architecture (SOA) creates a demand on integration of human and web services in an efficient business process. The main problem of such integration is a different time scale in which human and web services operate. The paper suggests creating a human - web services interface based on intelligent agents (IAs) technology. The IAs have the potential to speed up the business process by applying logical rules and excluding human from a decision-making process in some obvious situations. The approach is illustrated by the example of the Intelligent Scheduling System, which generates a schedule of patients' training sessions in large hospitals.