Mobile devices as infotainment user interfaces in the car: contextual study and design implications

The spreading of mobile devices to all areas of everyday life impacts many contexts of use, including cars. Even though driving itself has remained relatively unchanged, there are now a wide variety of new in-car tasks, which people perform with both integrated infotainment systems and their mobile devices. To gain insights into this new task context and how it could be improved, we conducted a qualitative, contextual study in which we observed real-life car journeys with eight participants. The focus was on user interaction with touchscreen mobile devices, due to their wide range of functions and services. The findings show that the car is an extension of other contexts and it contains a rich set of infotainment tasks, including use of social media. Drivers emphasized gesture interaction and the use of non-visual modalities, for replacing visual information and notifying of changes in the driving context. Based on the findings, we present design implications for future in-car infotainment systems.