A Comprehensive Framework Approach using Content, Context, Process Views to Combine Methods from Operations Research for IT Assessments
INFORMATION SYSTEMS MANAGEMENT（2013）
摘要
Motivated by information technology evaluation problems identified in a large public sector organization, we propose how evaluation requirements can be supported by a framework combining different models and methods from information systems evaluation theory. The article extends the content, context, process perspectives of organizational change with operations research techniques and demonstrates the approach in practice for an Enterprise Resource Planning evaluation.
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关键词
operations research,different model,organizational change,evaluation requirement,information systems evaluation theory,operations research technique,enterprise resource planning evaluation,combine methods,information technology evaluation problem,large public sector organization,comprehensive framework approach,process perspective,process views,it assessments,information systems,decision support systems
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