Addressing mobile information overload in the universal inbox through lenses

Increasingly, smartphones are being used to access all manner of information: email messages, Facebook status updates, tweets, RSS feeds, photographs and more. Approaches to dealing with this multi-faceted information stream developed on the desktop, such as switching between multiple applications or multiple browser windows, are unwieldy and scale poorly for mobile devices. In this paper, we propose the combination of the universal inbox and a system called 'Lenses' for extracting information of interest as part of a solution to this problem. These mechanisms allow the user to easily specify ways to sort, filter and manage their universal inbox in an intuitive way. We culminate with a discussion of implications for mobile phone interface design.