Dr Tom Reader is an Associate Professor of Organisational Psychology, and directs the MSc in Organisational and Social Psychology.
Tom's expertise relates to organisational culture and resilience: Tom studies the values and practices within organisations that enable members and stakeholders to recognize, address, and learn from errors and disruptions before they lead to institutional failures (e.g., accidents, scandals). Concretely, and working in 'high-risk' domains (e.g., healthcare, finance, aviation, energy), Tom's empirical research focusses on how organisations can improve: voicing on conduct problems; listening to concerns; teamwork and decision-making; safety culture; learning from complaints; systems for reporting and learning; and whistleblowing.
Tom's research has been published in internationally leading academic journals within management and healthcare (e.g., Journal of Applied Psychology; Human Relations; Journal of Occupational and Organizational Psychology; Risk Analysis; Milbank Quarterly; Journal of Business Ethics; Human Factors; Ergonomics; Safety Science; Journal of Risk Research; BMJ). Tom also consults with numerous major corporations on the topic of organisational culture, advise governmental institutions internationally, and Tom's research is directly applied by private and public institutions around the world (e.g., healthcare systems, aviation organisations).