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Richard Buchanan, PhD, is well known for extending the application of design into new areas of theory and practice, writing, and teaching as well as practicing the concepts and methods of interaction design. He argues that interaction design does not stop at the flatland of the computer screen but extends into the personal and social life of human beings and into the emerging area of service design, as well as into organizational and management design.
In keeping with this conviction, Buchanan has worked on the redesign of the Australian Taxation System, the restructuring of service products and information for the U.S. Postal Service, and other consulting activities. At Weatherhead, he has researched “collective interactions,” focusing on problems of organizational change and the development of management education around the concept of Manage by Designing. His most recent projects involve strategy and service design, including patient experience, information services, and public sector design.
In keeping with this conviction, Buchanan has worked on the redesign of the Australian Taxation System, the restructuring of service products and information for the U.S. Postal Service, and other consulting activities. At Weatherhead, he has researched “collective interactions,” focusing on problems of organizational change and the development of management education around the concept of Manage by Designing. His most recent projects involve strategy and service design, including patient experience, information services, and public sector design.
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论文共 7 篇作者统计合作学者相似作者
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CHI '09 Extended Abstracts on Human Factors in Computing Systems (2009)
CHI '09: CHI Conference on Human Factors in Computing Systems
Boston
MA
USA
April, 2009pp.2663-2666, (2009)
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