Her research program has been devoted to investigating how organizations and their members cope with uncertainty and how organizations can be designed to be more reliable and resilient. She has investigated organizational safety, high reliability, and resilience practices in oil and gas exploration and production, chemical processing, steel production, wildland firefighting, and in healthcare. Her research has appeared widely in management and healthcare journals and she has co-authored seven books. She has presented her work across the world. She serves on the editorial boards of several journals and has served as a proposal reviewer for the National Academies of Science, Engineering, and Medicine. She has consulted with the leadership teams of numerous companies including Goldman Sachs, Georgia Pacific, Marathon Oil, and ThyssenKrupp.