Dr. Ford’s research focuses on organizational dissemination, implementation, and sustainability research via mixed methods to expand the use and adoption of evidence-based practices and to improve patient outcomes and quality of care
Prior to receiving his PhD, he worked for 17 years for the Baptist Healthcare System in Memphis, Tennessee. During that time, Jay led quality improvement projects and participated in strategic planning activities. Dr. Ford has served as a process improvement coach to over 150 substance abuse and mental health providers nationally. In that role, he taught staff how to apply quality improvement tools and techniques to improve access and retention, implement evidence based practices such as medication-assisted treatment and reduce hospital readmissions for individuals with mental health disorders.