Gopalakrishnan Narayanamurthy (Gopal) is a Lecturer in the Department of Operations Management at the University of Liverpool Management School (ULMS), UK. Prior to joining ULMS, he was a postdoctoral research fellow at the University of St.Gallen, Switzerland. He completed his doctoral studies from the Indian Institute of Management Kozhikode, India. During his doctoral studies, Gopal has been a Fulbright-Nehru Doctoral Research Fellow at Carlson School of Management, University of Minnesota. He researches in the area of healthcare process improvement, lean services, global operations, transformative service research and sharing economy. His research has been accepted for publication in Journal of Service Research, International Journal of Operations and Production Management, International Journal of Production Economics, and Computers & Operations Research among others.