My research program is focused on better understanding the social and pragmatic nature of conversation, and using this understanding to build computational systems that can improve the efficacy of conversation between people, and between people and computers. In order to pursue these goals, I invoke approaches from computational discourse analysis and text mining, conversational agents, and computer supported collaborative learning. I ground my research in the fields of language technologies and human-computer interaction, and I am fortunate to work closely with students and post-docs from the Language Technologies Institute and the Human-Computer Interaction Institute, as well as to direct a lab of my own, called TELEDIA. My group’s highly interdisciplinary work, published in 150 peer reviewed publications, is represented in the top venues in 5 fields: namely, Language Technologies, Learning Sciences, Cognitive Science, Educational Technology, and Human-Computer Interaction, with awards or award nominations in 3 of these fields.